Another flaw in the human character is that everybody wants to build and nobody wants to do maintenance.

Kurt Vonnegut from Hocus Pocus

In advertising we will look at what the person we see in an ad is looking at. If they are looking out at us we will simply look back at them and not really anywhere else.

James Breeze from You look where they look

One wonders how well this works on the web when selling products and/or services. <img src="http://img.skitch.com/20100202-qqx1h628418c4wr1d45sic7pd9.jpg" alt="Carlos" /> What did Carlos make you look at? <img src="http://img.skitch.com/20100202-fst8xrudpxcgpt7kwahnp2238r.jpg" alt="Carlos"/>

This is a long post ~2k words and is intended for anyone who is involved with designing webapps and or is interested about how badly they are designed for normal people. In this case it’s about Twitter which is unique in that there are some conceptual barriers that people must first grasp before they are able to properly make use of the service.

Duncan Malcolm from Experiment: Twitter Usability

It's easy to take things for granted. As web geeks, we find web applications to be much more intuitive than they really are. Experiments like this are extremely humbling. We can do better as an industry.

The Real Work is teaching the child, healing the patient, selling the house, logging the road defects, fixing the car at the roadside, capturing the table’s order, designing the house and organising the party.

Fraser Speirs from Future Shock

Most of us use software as a tool to reach goals that exist outside the software. Good design makes the experience of using the software disappear and allows the person using it to focus on the "real work."