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Frugality

19 Jun 2012

We try not to spend money on things that don’t matter to customers. Frugality breeds resourcefulness, self-sufficiency and invention. There are no extra points for headcount, budget size or fixed expense.

Amazon from Amazon Leadership Principles

Some food for thought.

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Riding the Rails... for over seven years

7 Jun 2012

Programmer Robby Russell began exploring the framework just over a year ago. Within weeks, he was hooked and evangelical; he launched a crusading blog, “Robby on Rails,” and realigned his consultancy, Portland, Ore.-based Planet Argon, to work exclusively on Rails development and hosting.

Stacy Cowley, CRN from Riding The Ruby Rails In A New Direction

It's crazy to think that this was written over six years ago.

Link  |  Work

Sneak Peek of TCI Work

6 Jun 2012

Photo  |  Misc

Thanks $WEBEX_CON_EMAIL

4 Jun 2012

Thanks $WEBEX_CON_EMAIL

Dear WebEX,

We’ve been testing out a few conference systems and first went with WebEX as several of our clients/partners seem to use it, but after a few calls, it seemed like a lot of moaning and groaning on our end about having to navigate their UI.

We’ve since settled on GoToMeeting as their tools/interface feel much easier to interact with.

So, today… I went through your cancellation process, which required me to call and wait on hold for 20 minutes, talk with one of your agents, explain why we wanted to cancel, turn down their offer for free training of using their tool, and eventually wait for my confirmation email. I’ve gone ahead and provided it for you.

I’ll give you some credit though. When I first compared WebEX vs GoToMeeting, I found your marketing/sales pitch to be more compelling, so pulled my credit card out for you first. However, once you gave me access to my new account, It was nothing but headaches and annoyances for the team. Very difficult tools to interact with… the epitome of a web tool designed by technical people who lack much empathy for the end-user. I worry that you’re losing a lot of customers for similar reasons… and would encourage you to have some of your usability experts focus on your online scheduling/planning tools as it was too painful for us to work with.

Sincerely,
$FIRST_NAME

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